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Student Complaints Procedure

Student Complaints Procedure

Student Complaints Procedure

Student Complaints Procedure

Where a student is dissatisfied with any provision, action or inaction by the University, students are able to raise a complaint.

Part I students are expected to initially raise a complaint with a suitable member of staff within the Faculty; the Faculty Teaching Administrator facultyteachingadmin@hsps.cam.ac.uk and or the Part I Administrator part1-administrator@hsps.cam.ac.uk

Part II students are expected to initially raise a complaint at the Department(s) in which you are studying, contact emails below:

 

Department of Politics and International Relations

For contact details and further information, please see

https://www.polis.cam.ac.uk/Undergrad/undergrad-feedback

 

Department of Sociology

For contact details and further information, please see

https://www.sociology.cam.ac.uk/student-complaints-procedure

 

Department of Social Anthropology

For contact details and further information, please see

https://www.socanth.cam.ac.uk/current-students/current-ug-student-info#student-complaint-and-appeal-procedure

 

However, where the matter is serious or where students remain dissatisfied, a complaint can be raised with the central University. Complaints need to be raised in a timely way and within 28 days to ensure an effective remedy can be put in place. The University complaints procedure is detailed on their website and involves filing a formal complaint.